Contact Peptriva Customer Reviews

How to leave a review

Write to support@peptriva.com from the address the order was placed under, or reply to a post-purchase message if you received one. You can also call 1-656-269-7377, Monday to Friday, 9am to 5pm CT^[7]. Include the star rating you intend, in words or as a number out of five, and the product if you want it shown on the card.

What happens next: the review is matched against an order record. Where the match succeeds it publishes carrying a verified order badge. Where it fails, usually because the review came from a different address than the order, it publishes carrying an unverified badge, and supplying an order number afterwards changes that. The author line shows a first name and a last initial. Your email address, telephone number, shipping address, and order number never appear.

One caveat is stated in advance rather than sprung on you afterwards. Peptriva is barred from publishing human-use or administration language and medical outcome claims on any surface it controls, and a review printed here becomes such a surface. If your review contains a clause of that kind, the clause is redacted and marked, or the review is held and you are told exactly which words are the problem. Nothing else is changed, and a criticism is never removed under this rule.

Where the company actually is, for correspondence of any other kind:

The source for the addresses, telephone number, and hours is the published contact page^[7]. For the entity and governing law, it is the terms and conditions^[3].

How to correct or dispute one

To correct your own review, write from the same address, quote the review, and say what it should say instead. The corrected version publishes and the original stays visible beside it, so a reader can see that a view changed and when. This works in both directions: a customer whose complaint was resolved and who wants to say so is treated exactly like one who was satisfied at first and is not any more. What is not available is quiet removal, because the no-deletion rule is what makes every other promise on this site worth reading.

To dispute a review someone else left, write to support@peptriva.com with the review, the reason you believe it is inaccurate, and anything that supports the point. Two outcomes are possible and disappearance is not one of them. A dispute that succeeds produces a note published on the review, dated and stating what was established. A dispute that does not succeed leaves the review as it stands, and you are told why. This route exists for readers and for customers. It does not exist for Peptriva: no review is removed or amended at the request of anyone inside the company.

To correct a page rather than a review, write with the page and the sentence. An error of fact is corrected on the page, and where the correction changes the meaning of a sentence a reader may have relied on, the change is stated rather than made silently.

To raise a claim rather than a review, note that a claim is a different thing and the published terms govern it^[3]. Four routes exist: damaged shipment, incorrect or missing items, lost in transit or delivered and not received, and an out-of-specification batch. The window is 30 days from delivery, or from the carrier-marked delivery date. Include the order number, photographs of the parcel, the vial, and the label where the complaint concerns damage or the wrong item, and the lot code where it concerns the material. Claims are answered within 5 business days, approved refunds are issued to the original payment method within 7 to 10 business days of approval, and one free reship per incident is available subject to availability. For an out-of-specification claim there is no claim form and no product return: if a shipped batch fails any specification published on its certificate, the affected units are replaced from the next conforming batch and the purchase price is refunded, and you may substantiate the failure with your own third-party laboratory report^[1][3].

What we cannot do

• We cannot take a review down. Not for a customer who regrets it, and not for anyone inside the company who dislikes it. The single bounded exception is a review exposing a third party's personal information that redaction cannot separate from the text, and any such withdrawal is logged with its date and reason.
• We cannot trade anything for one. No refund, credit, replacement, or discount is ever conditioned on removing, softening, or withdrawing a review. Claims are settled on their merits and the review stays where it is.
• We cannot accept a return. The published terms allow no returns of any kind, opened or unopened, and a change of mind has no route^[3]. That is a fair thing to be criticised for, and criticism on that basis publishes like any other.
• We cannot ship outside the United States. Orders go to the United States only, including the District of Columbia^[4]. Every buyer must be 21 or over and must attest that they are a qualified researcher, and material is sold for in vitro research use only^[3].
• We cannot supply an outside opinion of Peptriva, because none exists yet: no vendor-rating listing covers the company, and this independent record cannot invent one^[8].
• We cannot answer a question about the material with a review. For that, the certificate covering the lot you received is on the public ledger under its accession number, and chapter III sets out how to match one to a vial^[1].